Video Interview Support

Yes you can. This is generally used when there is a technical issue with a response. Select the candidate you would like to reset from the Video Interview Re...

Yes you can. This is a new feature that has recently been added for you.  Search on the candidate and go to their interview page.  To the right of the candi...

Refresh the page. After it refreshes you will see if the candidates have been successfully added or not. If they have been simply send the interview as norm...

Check that you are using the correct username and password combination that was originally provided to you by your Lead System Administrator.  Passwords ...

Open the file of the list you are trying to upload and compare it to the .xls format example in the list uploader popup. The list must be formatted: First n...

This can be caused by your browser or your modem having security features that block pages if they are not specifically allowed. Allow the page access, or ma...

There was likely due to an issue with the candidate recording with one or more response.  If you cannot watch or hear the videos because of a technical prob...

Because there are multiple recruiters using the system actively and because the database is very large it can sometimes take a little longer to access candi...

You have the ability to resend the interview and give them another 96 hours.  Resend is available in your dashboard in the interview list at the bottom. Go ...

If you are accessing this from a Windows OS you may be impacted by a recent Chrome update that is impacting embedded video viewing. To fix the problem...