Video Interview Support

Unfortunately you did not respond before the deadline so your interview is no longer available for response. If there are special circumstances that made it...

First, ensure that the microphone selected in the system settings is accessible. You may need to allow access to your microphone in permissions. Click the s...

The first thing to do is to make sure your internet connection is working well. Open videos in other devices such as smart phone to make sure that your inte...

If you are accessing this from a Windows OS you may be impacted by a recent Chrome update that is impacting embedded video viewing. To fix the problem ...

If you are on an Android or iOS phones place your finger or thumb toward the top of the screen and slide it downward. This will automatically reload the pag...

Click submit again. You should see a drop down bar at the top that says your recording has been submitted and moves you on to the next step. If the response...

If you are on the feedback page and saw the message that your interview has been submitted then we have received them successfully. You will not receive an a...

If you need to re-record your response due to a technical issue then contact Support to see if your questionnaire qualifies for a reset which would allow yo...

If you need to re-record your response due to a technical issue then contact Support to see if your questionnaire qualifies for a reset which would allow yo...

If you were given a fixed number of response attempts then when you completed the final allowed attempt the video would have automatically submitted. If you...