Video Interview Support

If you have not used up all of your recording attempts you may hit the record button again to rerecord over your previous attempt. If you have used all of y...

Check your internet connection for stability. If you are on a Wi-Fi connection then ensure that there is sufficient signal strength to connect your device r...

You can check your application dashboard for the status.  You will be contacted by a recruiter if you are invited to the next interview phase.

Unfortunately you did not respond before the deadline. Contact the recruiter to enquire if you are eligible to have the interview deadline date and time ext...

Refresh your browser when you regain your internet connection. Please note that you may need to re-allow access to your camera and microphone. Then you shou...

The request to allow access to your camera and microphone is usually generated in a pop-up window close to the top of the browser window. If you don't se...

If you are using an external camera connected to your device you must make sure that it is selected in the system. You may need to allow access to your came...

First, ensure that the microphone selected in the system settings is accessible. You may need to allow access to your microphone in permissions. Click the ...

If the response still does not submit then you will have to reload the page. You will then have the opportunity to re-record your response. Give it a minute...

If your camera is not activating it is usually one of two things:  1) you haven't allowed the camera in the app or  2) the video application is confli...