Video Interview Support

There is an incompatibility with the WebRTC software and OSX 15 that will be addressed in the next software update.  We apologize for this inconvenience. Pl...

The best browser for best performance with this application is Chrome.  You can leave the interview and change browsers and then return to your interview an...

 Use this link to test your connectivity speed https://support.digital-interviews.com/connectivity-test/

As of November 11th: iOS 13.2.2 has recently released an update that has impacted the way the browser interacts with the camera application and is causing i...

Please contact support by submitting a support ticket and request that your submission is reviewed. Sometimes you can receive this notification when your su...

This happens when one or two interview responses haven't been captured or saved properly. This is the systems way of taking you back to ensure you can j...

The playback volume is separate from the recording volume. If it sounds faint on the playback it relates to your device volume. The recording volume of the ...

If you are on an iPhone, return to your invitation and scroll to the bottom. Copy and paste the link at the bottom directly into your safari browser. Then p...

Thanks for your inquiry. We do not send email confirmations. If you saw the message on your last feedback screen, that all interviews were submitted, then w...

Resets are only allowed in cases where there are extenuating circumstances or technical issues. Please submit a ticket with details of your issues and we wi...