Video Interview Support

This happens when one or two interview responses haven't been captured or saved properly. This is the systems way of taking you back to ensure you can...

The playback volume is separate from the recording volume. If it sounds faint on the playback it relates to your device volume. The recording volume of th...

Please contact support by submitting a support ticket and request that your submission is reviewed. Sometimes you can receive this notification when your su...

Thanks for your inquiry. We do not send email confirmations. If you saw the message on your last feedback screen, that all interviews were submitted, then...

Resets are only allowed in cases where there are extenuating circumstances or technical issues. Please submit a ticket with details of your issues and we ...

Unfortunately, you did not respond before the deadline so your interview is no longer available for response. If there are special circumstances that made...

If your microphone is not activating it is usually one of two things:  1) you haven't allowed the microphone in the app or  2) the application is c...

If you are on an Android or iOS phones place your finger or thumb toward the top of the screen and slide it downward. This will automatically reload the pag...

Click submit again. You should see a drop down bar at the top that says your recording has been submitted and moves you on to the next step. If the response...

First, try returning to your invitation and copying and pasting your link directly into your browser. For iPhone users copy into a Safari browser. For andro...