Candidate

My camera or microphone are not activating
If your camera or microphone are not activating it is usually one of two things:  1) you haven't allowed the camera or microphone in the app or  2) th...
Mon, Sep 13, 2021 at 11:30 AM
I cannot hear my audio
Click on the little lock to the left of the URL and scroll to microphone and ensure your microphone has been allowed.   Check your input and output micropho...
Thu, Oct 15, 2020 at 10:41 AM
Video won’t stop processing
This may be due to a problem with your internet connection. Close out the browser and restart your device. Then you can return to your interview from your i...
Thu, Oct 15, 2020 at 10:42 AM
I cannot see my interviewer
If your interviewer did not join your scheduled live interview check that you have the correct time and date. If your interviewer has entered the interview ...
Thu, Nov 19, 2020 at 9:39 AM
I can’t access or see myself in the live interview
Return to your invitation and click on the link included.  If the interview doesn’t activate from the link once you have entered you may have another video ...
Thu, Nov 19, 2020 at 9:36 AM
I am receiving an error when trying to record
If you have restarted your device to ensure no other video meeting application is running and you continue to have issues with recording it is likely due to...
Wed, Dec 2, 2020 at 2:40 PM
I have tried restarting my device and manually activating my camera and I still can't get my camera to start.
Try switching to an alternate browser such as Firefox. You can also try responding to the interview from your mobile device using your cellular d...
Mon, Sep 13, 2021 at 11:35 AM
I can't submit my response
Most issues can be resolved by completely restarting your device to ensure there are no conflicting video conferencing applications running. If you have alr...
Mon, Sep 13, 2021 at 11:43 AM