Video Interview Support

Thank you for reaching out. If you are having trouble logging in, please try the following steps: Ensure you are using the correct email address associate...

This is most commonly caused by one of three things: the video is still processing (allow up to 15 minutes after submission), your browser isn't support...

First, ask the candidate to check their spam or junk folder for an email from our platform domain. If it's not there, verify the email address entered w...

Thank you for reaching out. If you are having difficulty viewing candidate recordings, please try the following: Ensure you are using the latest version o...

You can update the expiry date at any time before the link expires, even after invitations have been sent. Go to the job posting, select the interview, and ...

Yes, you can grant a retake without affecting other candidates' submissions. Go to the candidate's profile, locate the affected response, and select...

Once invitations are sent, questions are locked to ensure all candidates are assessed on the same criteria — editing them mid-process would create an unfair...

We support bulk inviting directly from your candidate list. Navigate to the job posting, select multiple candidates using the selection list, and choose &qu...

Automated reminders are found in the interview settings for a specific job posting. You can configure the number of reminders (e.g., 1–3), the timing (e.g.,...

You can update the expiry date at any time before the link expires, even after invitations have been sent. Go to the job posting, select the interview, and ...